ADVISORIES & COVID-19 INFORMATION - Our Customer Care team is here to help those of you who need to change their travel plans and those who still need to travel. Our top priority is provide you with the best possible service & support during this time. We are experiencing a very high call volume due to the Covid 19 situation. Therefore, for all refunds and flight changes queries, we request you to send an email to firstname.lastname@example.org. Also, we advise you to please check your airline's website to see if your flight has been delayed or canceled.